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Easy Ways to Check BPJS Health Status: Complete Guide to Verify Membership Status
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Easy Ways to Check BPJS Health Status: Complete Guide to Verify Membership Status

M Riana

Learn simple methods to check your BPJS Health membership status using the JKN Mobile app, WhatsApp, Care Center 165, and the CHIKA chatbot.

BPJS Health is Indonesia’s national health insurance program managed by the government to provide healthcare access for all citizens.

As a BPJS member, ensuring your active status is crucial to continue receiving optimal medical services, from outpatient care and hospitalization to health checkups.

Keeping your BPJS Health status active not only guarantees your healthcare rights but also helps avoid administrative issues that could hinder access to BPJS-affiliated facilities.

To help you stay updated, here are some easy and practical ways to Check BPJS Health status.

1. Check BPJS Health Status with JKN Mobile App

One of the quickest and most practical ways to check your BPJS Health status is through the JKN Mobile app. This app is specifically designed to help BPJS members access various health-related services conveniently from their mobile devices.

Steps to Use the JKN Mobile App:

  • Download the JKN Mobile App: Search for the JKN Mobile app on the Google Play Store (Android) or Apple App Store (iOS), and install it on your device.
  • Login or Create an Account: If you already have a BPJS account, log in. If not, create a new account by following the on-screen instructions.
  • Select the “Check Membership” Option: After logging in, go to the main menu and select “Check Membership.”
  • View Your Membership Status: Your BPJS Health status will be displayed directly on the screen.

This user-friendly app allows you to check your status anytime without leaving home.

2. Check BPJS Health Status via WhatsApp

Another easy way to check your BPJS Health status is through WhatsApp, which is especially convenient if you’re already familiar with using this messaging app.

Steps to Use WhatsApp for BPJS Status Check:

  • Save the BPJS Health Number: Add the official BPJS Health WhatsApp number, 08118165165, to your contacts.
  • Send a Message in the Correct Format: Open WhatsApp and send a message in the format: CEK#BPJSNumber#DateOfBirth (e.g., CEK#1234567890123456#01011990).
  • Receive a Response: You will receive an automated reply within seconds containing your BPJS Health status.

This method provides instant updates using the WhatsApp app already installed on your phone.

3. Using the Care Center 165

For those who prefer interacting with a live agent, BPJS Health offers the Care Center 165 service, which is available 24/7. Although this service may incur charges, you can receive direct assistance to check your membership status or resolve related issues.

Steps to Use Care Center 165:

  • Call 165: Dial 165 from your phone.
  • Select the Relevant Option: Once connected, choose option 1 to check your membership status.
  • Provide Required Information: Follow the instructions and provide your BPJS membership number or National Identification Number (NIK) along with your date of birth.
  • Receive Status Information: The agent will provide details about your BPJS Health status.

This service ensures you receive direct support for verifying your membership status.

4. Check Status with Chatbot CHIKA

BPJS Health also features CHIKA, a virtual assistant that helps you check your BPJS Health status through platforms like WhatsApp or Telegram.

Steps to Use Chatbot CHIKA:

  • Contact CHIKA: Reach CHIKA on WhatsApp at 0811-8750-400 or on Telegram by searching for @Chika_BPJSKesehatan_bot.
  • Type “1”: Enter the number 1 in the chat and send it.
  • Select “Membership Information”: Choose the “Check Membership Status” menu.
  • Provide Required Information: Enter your BPJS number or NIK and date of birth in the required format.
  • Wait for a Response: CHIKA will quickly reply with details about your BPJS Health status.

This chatbot is highly convenient, offering automatic responses anytime without the need for direct interaction with an agent.

Why Regularly Check Your BPJS Health Status?

Ensuring your BPJS Health membership remains active is essential for accessing various available healthcare services.

With multiple easy and practical methods, you can verify your BPJS Health status anytime and anywhere. These methods include the JKN Mobile app, WhatsApp, Care Center 165, and CHIKA chatbot.

Don’t wait until administrative issues disrupt your healthcare access. Regularly Check BPJS Employment Balance to ensure everything stays active for your convenience and the well-being of your family.

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